State Farm
InsuranceState Farm's wildfire claims passed through a dozen handlers. The claim survived the handoffs — the conversation didn't.
Gap: A single wildfire claim moved through twelve adjusters and handlers in under four months. Each handoff passed along notes, summaries, and files — but not the conversations behind them. Verbal commitments went undocumented, context was lost, and policyholders had to re-explain their loss again and again.
vCon unlock: vCons keep the conversation itself as a portable, structured object that travels with the claim — parties, dialog, attachments, consent, and any AI summary all linked back to the original exchange. The next adjuster, auditor, regulator, or court can return to what was actually said, not just what someone later wrote about it.
